Refund policy

1. Refund & Return Policy

Returns We offer a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email us at support@swifthavensuperstore.com with your order number. We'll provide instructions on where and how to send your item. Please do not send items back before receiving these instructions.

Damaged or incorrect items Please inspect your order on delivery and contact us immediately at support@swifthavensuperstore.com if the item is defective, damaged, or you received the wrong product, so we can make it right.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note it may take additional time for your bank or card provider to process the refund.

Non-returnable items Certain items cannot be returned, including perishable goods, custom or personalised products, and intimate or hygiene-related items. Please contact us if you're unsure about a specific product.

Return shipping Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping fees are non-refundable.

If you have any questions, contact us at support@swifthavensuperstore.com.